We offer retirement-planning information, education, and asset-allocation investment advice. We offer this
in different formats:
Investment Education. We offer information, which might include information about a Retirement Plan,
general financial and investment information, information about a Retirement Plan’s investment
alternatives, and asset-allocation models.
Investment Advice. We offer nondiscretionary advice about how an Individual should invest the
Individual’s Plan Account. This advice includes an asset-allocation recommendation. Further, our advice
might recommend a Fund for each asset class we recommend.
Managed Account. We offer a service under which we accept responsibility to decide investments for an
Individual’s Plan Account.
With Investment Advice, we may offer related implementation services. For example, our AutoAdvice
feature lets an Individual give us or another investment or service provider a standing instruction to render
the Individual’s Plan investment directions that follow our advice, including updates of it, until the
Individual changes or ends the Individual’s instruction.
Our service regarding a Plan is governed by our Agreement with the Plan, or with a service provider
regarding the Plan. An Agreement may impose restrictions and conditions beyond those described in our
Brochure. Only a Plan’s Independent Plan Fiduciary may approve our Agreement.
For a Managed Account or Investment Advice, we’re a Fiduciary to the Retirement Plan. For Investment
Education, even if we’re not a Fiduciary (as ERISA defines it) to the Retirement Plan, we have fiduciary
duties under the Investment Advisers Act.
4.A About Remotiv
Many people never get around to retirement planning because of the time, effort, and costs involved. We
make retirement-planning services accessible and affordable. What makes us unique is not only the ease-
of-use of our services, but also their level of customization. Regardless of age, income, or marital status,
we’re here to help a Plan’s Individuals find easy-to-understand solutions to some of today’s most pressing
financial concerns.
We developed our retirement-readiness and other services to improve a Retirement Plan’s communications
to participants, including employees who don’t yet have a Plan Account. We can give an Individual
Investment Education about how much to contribute to a Retirement Plan. We can give an Individual
Investment Education or Investment Advice about how to improve a Plan Account’s asset allocation. Both
kinds of information might help an Individual improve the probability that the Individual’s Plan Account
will accumulate enough retirement savings to help the Individual enjoy more financial security for
retirement.
Remotiv was formed in January 2007, and registered with the SEC in September 2008. Our leaders have
experience with other investment-related businesses, mostly about retirement planning. Lee Tupper, our
chief information officer, before he joined us had experience with software businesses. For information on
the education and business experience of our people involved in forming the investment-advice models we
use for our services, see page
26. Although a few persons are Owners, Robert C. Dughi is the only principal
(25% or more) Owner.
March 27, 2024 Remotiv LLC page 7 of 27
4.B Services we offer
This brochure describes services we offer to, for, or about Retirement Plans. Our other brochures describe
other services we offer.
Remotiv’s retirement-readiness services
Our key services are about retirement readiness, showing an Individual how likely it is that one would have
enough retirement savings to produce a retirement income (from a combination of sources) that meets a
specified ratio in replacing the Individual’s working year’s income. Also, we offer services to guide people
about financial wellness.
Our
Retirement Readiness Analysis provides an Individual with a personalized Retirement Plan review,
including this information specific to the Individual’s personal situation:
a personalized retirement wealth target;
an analysis of the Individual’s chances to meet that target;
a shortfall the Individual likely would have at retirement;
specific changes the Individual can make in one’s investment allocation and Retirement Plan
contributions that might help reduce or eliminate the Individual’s projected retirement shortfall.
Our reports to a Retirement Plan’s Fiduciary can include:
Your average participant;
Retirement Readiness probability analysis;
Contribution rate analysis;
Plan match use analysis;
Employee shortfall/surplus analysis;
Projected income analysis;
Projected income shortfall analysis;
Projected wealth analysis;
Investment risk analysis.
We sort these reports by Individuals’ ages, salaries, and other factors.
Our asset-allocation education or advice (if provided) is limited to asset classes for which a Plan Account
would invest in a Fund (or a Stable-Value Account) that is your Plan’s Designated Investment Alternative.
If so provided by our Agreement or as your Plan’s Independent Plan Fiduciary directs us, our asset-
allocation education or advice is limited to a specified subset of the Plan’s Designated Investment
Alternatives. Our advice about which Fund an Individual should invest in (if more than one Designated
Investment Alternative is available for the asset class) is limited to Funds that report information in a form
used by our software and service providers.
Our
Retirement Readiness service can work with any individual-account (defined-contribution) Retirement
Plan and any Recordkeeper or third-party administrator. Our program uses a data feed to generate
personalized reports for every eligible employee, without requiring an Individual to go online or to input
extensive personal information. An Individual (including eligible employees who have not yet made a
contribution) receives individualized advice with simple implementation instructions. Making it easy for
Individuals improves their use of their Retirement Plan to increase retirement savings.
Remotiv’s retiree planning services
We offer services to give a retired participant essential guidance to use the Individual’s Plan Account
throughout retirement.
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This service begins with a baseline Retiree Analysis proactively delivered to each Individual identified to
us as retired. This analysis includes a personalized investment strategy recommendation with monthly
spend-down guidance. The Retiree Analysis urges a retiree to visit our Retiree Portal to tailor the analysis
for the Individual’s specific situation.
To complete the analysis, we urge a retiree to add “outside” assets and retirement income sources, including:
Social Security,
defined-benefit pensions,
other retirement plans’ accounts,
Individual Retirement Accounts,
investments beyond retirement plans;
and for all of these a spouse’s benefits, pensions, accounts, and other investments.
A retiree may customize the Individual’s spend-down calculation by adjusting an assumed life expectancy,
and by setting a percentage for an intended legacy.
A change to the facts or assumptions described above triggers updated calculations on a personalized
dashboard. This includes the spend-down matrix, organized
by income source, and a new investment
strategy recommendation.
Remotiv’s communication hub
Our services often use our communication hub. We send personalized messaging electronically from our
Remotiv engine to registered users. We target dynamic content, based on information that might include an
Individual’s profile, age, salary, contribution rate, Plan account balance, portal usage, and Remotiv
RR Score™. These dynamic and engaging messages can be customized and sent as often as the Plan’s
Fiduciary directs. Also, our communication hub supports on-demand, custom messaging to support
retirement readiness and other Plan communications.
Remotiv’s Savings Coaches
While our fintech platform offers many innovative features to help Individuals save more for the future
they deserve, we also can add a human touch. Our team of Savings Coaches can help an Individual unlock
one’s full savings potential, while using all aspects of our services the Plan provides. To educate and
motivate employees to take action using our approach to creating behavior change in employees’ savings
habits, our Savings Coaches are trained in a wide range of retirement-readiness and holistic savings topics,
and in sports and performance psychology principles.
Coaching responsibilities can include:
Coaching saving and non-saving employees about the features and benefits of their Retirement Plan;
Assisting employees in the portal registration process and creating personal profiles;
Using our savings and investment guidance to help the Individual maximize retirement outcomes;
Demonstrating ways to improve the Individual’s Remotiv RR Score™;
Presenting how to use the Savings Mindset Coach app (see below);
Delivering retirement-planning seminars and webinars using online tools; and
Coordinating education with Remotiv communication hub (see above) deliverables.
Our Savings Coaches do not sell any insurance or investment product. Even for services your Plan arranged,
Saving Coaches do not formulate Remotiv’s investment advice; they follow our models.
Translation services
To help you reach all your Plan’s eligible employees, Remotiv can supply Language Line Services, Inc.’s
LanguageLine® real-time interpreting services, if your Agreement provides our Retirement Savings
March 27, 2024 Remotiv LLC page 9 of 27
Coaches [see page
8]. You can rest easy knowing your Plan’s Individuals can get the same education and
coaching for any of over 200 languages. Many of America’s retirement-services providers and Financial
Institutions use LanguageLine’s translation service.
To help protect you, our agreement with LanguageLine requires them to keep confidential information they
hear in working for us, your Plan, and your Plan’s Individuals.
Remotiv’s Savings Mindset Coach app
Working with sports and performance psychology principles, Remotiv designed, improves, and maintains
a mobile application singularly focused on changing behavior to a savings mindset. Our Savings Mindset
Coach (SMC) app uses methods for behavior change that leverage accountability tools, commitment
coaching, goal getting, focus training, and group culture participation—concepts known to succeed in
improving human performance. Available to Plans and their Individuals, some of the app features include:
Savings targets: Each user creates a specific and personal monthly savings plan to identify the Individual’s
key areas of focus: Retirement savings, debt repayment, emergency funds, life planning, personal investing,
and large-purchase planning. A user sets specific savings targets. Messaging and reminder features can help
reinforce a user’s focus on achieving one’s goals.
Remotiv RR Score™ integration: For an Individual with access to our retirement-readiness (RR) web
portal, our Savings Mindset Coach app offers full integration of web portal metrics into the Individual’s
SMC profile.
Personalized mindset training tools: Our SMC app asks a user to personalize mindset training tools to
create one’s motivation framework. These tools include personal mantras or slogans, imagery, and
teammates to help them along the way.
Personal reminders: Dynamic push notifications and SMS messages are generated from a user’s mindset
toolkit, and delivered systematically to direct a user’s focus to the target behaviors consistently over time.
And more: For more information about how we use stories, spending trainers, influencers, and our
Retirement Analyzer, visit
https://remotiv.com/.
4.C How we tailor our services
Which services we provide is set by our Agreement.
As long as we can work within the information, software, and data-processing constraints that result from
our use of suppliers, we’re willing to tailor our services to meet the preferences that an Independent Plan
Fiduciary finds appropriate for its Retirement Plan.
We can furnish reports to, and advise, a Plan’s Fiduciary about Individuals’ retirement readiness, about how
changes to a Plan’s contributions would affect Individuals’ retirement savings, and about setting a Plan’s
Designated Investment Alternatives to make feasible the service we’re engaged for.
About a Plan’s investment restrictions and scope for our services
We limit our asset-allocation advice or suggestions to Funds that are the Plan’s Designated Investment
Alternatives. If we manage a Managed Account, we direct investment only in Funds that are the Plan’s
Designated Investment Alternatives.
To the extent we suggest particular Investment Alternatives, a Fiduciary may instruct us to:
consider all Designated Investment Alternatives that are Funds;
consider only a specified subset of Funds; or
suggest only specified managed accounts.
March 27, 2024 Remotiv LLC page 10 of 27
A Plan’s Fiduciary may direct us to limit our advice to a specified subset of the Plan’s Designated
Investment Alternatives. A Plan’s Fiduciary may direct us not to advise or direct investment in a particular
Fund, or in a kind of Fund the Fiduciary specifies clearly enough so we can apply its restriction. But if we
believe Relevant Law includes Co-Fiduciary Responsibility, we may decline to follow a direction as we
consider appropriate for us not to be liable concerning the other Fiduciary’s breach of the other Fiduciary’s
responsibility.
About an Individual’s investment restrictions
If we give advice, an Individual decides whether to follow our advice.
If we manage a Managed Account, an Individual may direct us not to invest the Individual’s Plan Account
in a particular Fund or in a kind of Fund the Individual specifies clearly enough so we can apply that
restriction. But if we believe obeying the Individual’s direction would not excuse us from responsibility,
we may decline to follow a direction as we consider appropriate.
4.D Not a wrap-free program
None of our services involves a wrap-free program.
4.E Assets under our advice
As of the end of 2023, we provide our Investment Advice and Investment Education services for about
423,000 Individuals and IRA Holders with about $21.5 billion. None of this is regulatory assets under
management because our nondiscretionary Investment Advice is not “continuous and regular supervisory
or management services” as the SEC’s instructions define that phrase.